We are experienced in acting for people who have suffered visual impairment (blindness), hearing loss (deafness), or other sensory impairments, as a result of medical negligence.
These are inevitably life changing injuries, which can have devastating effects. They may alter how you carry out the most basic daily activities and can make it difficult to return to work or caring responsibilities.
If the injury is to a child, they will often need additional help in education and throughout their lives.
Our aim is to support you through the process of bringing a claim, whether for yourself or a loved one, so that you are able to obtain much needed compensation to adapt to life with these injuries.
If you or a family member has suffered an unexpectedly poor outcome from medical treatment, please contact us to discuss how we can help.
Situations in which we often assist
Sensory impairments may be caused by disease or injury to the sensory organs themselves (e.g. the eyes, ears, nose, tongue or skin). Alternatively, they may be caused by neurological problems; typically when the brain has difficulty interpreting the sensory information it receives.
Some of the ways in which claims for visual impairments, hearing loss, and other sensory impairments arise, include:
- Delay in treating corneal ulcer, glaucoma, or giant cell arteritis (also called temporal arteritis - this particularly affects the elderly)
- Damage to the optic nerve during surgery
- Failure to treat retinopathy in premature babies
- Visual impairments caused by oxygen deprivation (hypoxia) at birth
- Hearing loss caused by inappropriate medications or incorrect dosing of medications (such as the antibiotic gentamicin)
- Sub-standard cataract surgery or laser eye procedures
- Failures in the treatment of diabetic retinopathy
- Delay in diagnosis of eye cancer
Your claim - why us?
We investigate every case carefully. This typically involves working with experienced medical experts (such as ophthalmologists, optometrists, audiologists, ENT surgeons, and neurologists) to understand the injury. We consider how the injury was caused and its impact.
If the injury was caused by negligence, funds can be claimed to put in place an individualised package of care and support. Compensation may also be claimed for losses, such as lost earnings or pension.
For further information about compensation we have secured for clients with visual and other sensory impairments, see cases we have acted in.
VISUAL AND SENSORY IMPAIRMENTS FAQS
How long do I have to bring the claim?
There are strict time limits for bringing a negligence claim for injury in England and Wales. This is called the limitation period.
For adults, the usual rule is that a claim must be formally started at Court within three years of the date the negligence occurred, or of the date on which the injured person should reasonably have been aware that there might be grounds to bring a claim (if that date is later).
If a child is injured by negligence, they usually have until their 21st birthday to formally start their claim at Court.
There are circumstances in which the rules differ; for example, where the claim is for someone who does not have mental capacity to bring a legal claim.
It takes time to investigate a claim, so you should contact us as soon as possible.
Can I bring a claim on behalf of a child or a family member who is not able to do it themselves?
If a claim relates to injuries suffered by a child or an adult who does not have ‘mental capacity’; a family member (or other trusted person) can act as a ‘Litigation Friend’ and bring the claim on their behalf.
If you are unsure about whether you can bring a claim on someone else’s behalf, we will be able to advise you.
What is the process for bringing a claim?
We start by obtaining evidence such as medical records, accident reports, witness statements, and expert evidence to prove that your injury was caused by negligence.
We also calculate the amount of compensation that can be claimed. Typically this involves instructing experienced experts to advise on your needs, in order to maximise the level of compensation. We then try to reach a financial settlement with the Defendant (the individual or organisation legally responsible for the injury) or their insurer.
In some cases settlement is agreed at an early stage. In other circumstances, it may be necessary to begin Court proceedings.
For further information on this process, read Our Guide to Making a Claim.
Will my case be decided by the Court?
Probably not. The vast majority of personal injury and medical negligence claims are not decided by the Court.
Successful claims are usually resolved by agreement of a settlement either before or during formal Court proceedings.
Occasionally, the Court will decide a case, if it cannot be resolved any other way.
How is the amount of compensation decided?
Compensation should be tailored to meet the needs of the injured person.
The first step is to consider how your sensory impairment has affected your life and whether that will alter in the future. We then calculate the amount of funds required to meet your additional needs and compensate you. Depending upon your circumstances, this may include funds for:
- Private care
- Private therapies and medical care
- Specialist equipment
- Adapted accommodation
- Support with education and work (if that is possible for you)
- Compensation for loss of earnings and pension
- Compensation for losses in self-employment
We regularly use leading experts and barristers to assist in identifying all aspects of an injured person’s needs.
I am struggling with the effects of sensory impairment. Will it take a long time before my case is concluded?
Medical negligence and personal injury claims typically involve detailed investigation and expert evidence. They often take several years to resolve.
Our approach is to seek an admission of liability (i.e. that negligence occurred and caused injury) as early as possible in the process.
When liability is established, the Defendant usually has to pay part of the compensation immediately. This allows your needs to begin to be met while the work to quantify the full amount of compensation continues.
How do I access medical records?
Medical records are usually the starting point for our investigation of a claim. With your permission; we request these records directly from the treatment provider(s).
Our clients sometimes wish to obtain copies of their records themselves before deciding whether to begin a claim. Please see our Guide to Accessing Medical Records for further information on how to request records.
Can I make a 'no win, no fee' visual or sensory impairment claim?
Conditional Fee Agreements (known as ‘no win, no fee’ agreements) are the most common way that the medical negligence claims we undertake are funded. This gives clients the reassurance that they will not (in almost all cases) have to pay any legal costs in the event that they are not successful with a claim. We will explain all possible funding options with prospective clients.
Please see our page on How are claims funded?
Other organisations and resources that may help
- Royal National Institute of Blind People (RNIB)
- Action on Hearing Loss
- AvMA (Action against Medical Accidents)
- APIL (Association of Personal Injury Lawyers)
- Serious Injury Guide
- DEMAND (Design and Manufacture for Disability)
Latest blogs & news
Kingsley Napley’s Medical Negligence Team ‘walks together’ with the Dame Vera Lynn Children’s Charity
We were delighted to take part in a 15km walk on Saturday 6 September for the Dame Vera Lynn Children’s Charity (DVLCC) to raise funds for this excellent cause.
HSSIB contributes to the national investigation into maternity and neonatal services – but will change ever be implemented?
The Health Services Safety Investigations Body (HSSIB) has shared insights into safety concerns raised by women and families and other stakeholders about maternity and neonatal care within NHS England, highlighting once again the need for meaningful change.
NHS Patient Safety Investigations: Have I got a Legal Claim?
Where there has been a concern surrounding medical care at an NHS Hospital, an internal investigation may be carried out and a written report produced to assist with learning from the incident. From a patient perspective, the report can be helpful in understanding more about the event and what, if anything, went wrong.
Problems with glaucoma care at the George Eliot Hospital NHS Trust
We are extremely concerned to read reports that treatment guidelines relating to glaucoma allegedly have not been followed at the George Eliot Hospital NHS Trust in Warwickshire, leading to patients’ sight being harmed. Some patients are said to have suffered permanent visual damage.
NHSR Annual Report: Clinical Negligence under the spotlight
Each year NHS Resolution, the body dealing with legal claims against the NHS, produces a report which provides insights into what is happening with clinical negligence claims. This year the picture is very mixed. It shows that claims for clinical negligence are on the rise although more cases are being settled without the need for Court proceedings. Nonetheless, despite Government efforts, high levels of maternity cases and associated costs persist.
Providing Medical Treatment to a Non-English-Speaking Patient
In this blog, Richard Lodge talks about providing medical treatment to a non-english speaking patient
Outdated, Failing and in Short Supply: NHS Equipment Crisis Putting Patients at Risk
According to a recent article in The Guardian NHS England has confirmed that since 2022, equipment failures within the NHS have been responsible for:
- 87 patient deaths
- 68 patients severely harmed who suffered permanent damage or reduced life expectancy
- 522 patients moderately harmed whose independence was subsequently limited for up to 6 months
James Bell published in the APIL PI Focus Magazine
Kingsley Napley’s head of Medical Negligence and Personal Injury has had an article published in this month’s APIL PI Focus magazine which includes a collection of articles examining the topic of birth injury. James’ piece deals with causation and the doctrine of material contribution in legal claims for hypoxic brain injuries during birth.
When metal hip replacements go wrong
Hip replacement surgery is very common, restoring mobility and quality of life to thousands every year in the UK. It is recognised to be the most cost effective for the NHS in returning patients to productive lives. The components wearing surfaces may be metal, ceramic or plastic, and will often last over 20 to 25 years, or even longer for some people.
Is this the turning point for maternity care?
Concerns over NHS maternity care are very sadly seldom out of the news. As a lawyer who has specialised in birth injury claims over many years, it has been all too clear to me for a long time, that far too many women and babies, fail to receive anywhere close to adequate maternity care leading in some instances to devastating outcomes.
Why Fatigue of NHS Staff Matters and the Risk it Poses to Patient Safety
Fatigue within the NHS presents a significant risk to patient safety, yet in healthcare its consequences remain largely unrecognised despite the increasing demands on NHS workforces.
Litigation Friends
While we mostly associate dementia with the affect it can have on our memory, it can also affect our ability to think and communicate and our capacity to manage our own affairs. When undertaking legal proceedings, as solicitors, we have a duty to ensure that our clients have the mental capacity to give proper instructions to bring, or defend, a claim. Where our client does not have the necessary capacity, a Litigation Friend may be appointed
Brain injuries: the good, the bad and the inspiring
We are now in Action for Brain Injury week, run annually by the charity Headway to raise awareness and understanding of the different aspects of brain injury. The theme this year is ‘On a good day’ which aims to highlight the fluctuating and unpredictable nature of brain injury and the gap that can arise between someone’s capabilities on a good day versus a bad day. Headway wants people to see both sides of the story. It seeks to change behaviours and opinions towards those who might be having an ‘all-too-common bad day’.
Women’s Health Series 4: Cancer Claims
New research suggests that UK cancer cases have risen in women but fallen in men. Women’s cancers include gynaecological cancer (i.e. cervical, ovarian and vaginal cancers) and breast cancer. Here I look at the impacts of delays in diagnosis and treatment failures, provide some guidance on bringing a medical negligence claim and consider why there is hope for the future with new technologies.
Women’s Health Series: 3. Hysterectomy Claims
A lack of awareness and understanding appears to exist when it comes to women’s reproductive health conditions, and the diagnosis and treatment of hysterectomies is no exception to this.
In this blog we will be discussing where negligence can occur in relation to the treatment of hysterectomies, from initial misdiagnoses to surgical errors.
Women’s Health Series: 2. Endometriosis, Pelvic Inflammatory Disease and Fertility Claims
Endometriosis and Pelvic Inflammatory Disease (PID) are two conditions which affect a large number of women every year, and can have devastating effects on fertility and well-being, but frustratingly continue to experience long delays in diagnosis.
Women’s Health Series: 1. Gynaecology Care Crisis
As a lawyer specialising in women’s health claims, I am increasingly concerned about the challenges facing those seeking access to care for issues around gynaecology and reproductive health. Problems in this area are rife. They include very long waiting times, delays in diagnosis, a lack of understanding by some medical professionals, instances of discrimination as well as women reporting feelings of being dismissed.
Missed screening for life threatening conditions
We are extremely concerned that it has been revealed thousands of patients have not been invited for routine screening for certain cancers and for abdominal aortic aneurism as a result of failings in their GP registration process. The full impact of this is not yet known but records indicate that among those not screened, some people have been diagnosed with a relevant cancer and some may have died.
Hypoxic Ischaemic Encephalopathy and Brain Damage Claims
Our Medical Negligence team at Kingsley Napley has recently been supporting pioneering charity Peeps HIE as a Corporate Friend. Globally, hypoxic-ischaemic encephalopathy (HIE) is a leading cause of disability, affecting around three million babies each year. This fantastic charity – the only one in the UK dedicated to supporting those affected by HIE – provides essential help to parents, families and friends.
Gestational Diabetes – The Case for Early Diagnosis
Gestational diabetes affects 1 in 20 pregnancies in the UK, according to Diabetes UK. The condition involves high blood sugar levels, resulting from the body not being able to produce sufficient insulin because of hormone changes, and can occur at any point during pregnancy. Being diagnosed with gestational diabetes can be worrying, but with proper management, most women diagnosed with gestational diabetes will have a healthy baby and a normal pregnancy. However, the condition can pose risks to both mother and baby. Early detection and proper management and support are vital to reduce the risks and new research suggests there would be benefits from changing the way the condition is diagnosed.